Frequently asked questions
What you may want to know about Adsenzo, pricing and data security.
General
What is Adsenzo?
Adsenzo is a software service that lets you manage your Google Ads, YouTube (through Google Ads), Meta (Facebook and Instagram) and TikTok ad accounts from one dashboard. You can create multi-channel campaigns with a single wizard, track performance in one report and automate with rules.
Which ad platforms are supported?
Google Ads (Search, Performance Max and Demand Gen), YouTube, Meta (Facebook and Instagram) and TikTok. YouTube ads are created through your Google Ads account.
Is it suitable for agencies?
Yes. You can keep every client in a separate workspace, give team members access by role and workspace, and send campaigns through an approval flow before publishing.
Do the campaigns I create go live immediately?
No. Every campaign and ad created through Adsenzo is created paused (PAUSED) on the platform. Nothing spends until you explicitly start it.
Pricing and payment
How does the free trial work?
Every plan starts with a 14-day free trial and no credit card is required. When the trial ends, your account switches to read-only mode; your data is kept and you continue where you left off as soon as you choose a plan.
Do prices include VAT?
The amounts on the Pricing page exclude VAT; 20% VAT is added at checkout. Your invoices are listed in the dashboard.
Can I cancel my subscription at any time?
Yes. Cancellation takes effect at the end of the paid period and you keep using every feature until then. See the Refund Policy for details.
Which payment methods do you accept?
We accept credit and debit cards through the licensed payment institution iyzico. Your card details are never stored on Adsenzo servers. For the Enterprise plan, payment terms can be agreed with our sales team.
Security and data
Do I need to share my password to connect my ad accounts?
No. Connections use the platforms' official authorization (OAuth) flows and we never see your password. Access tokens are stored encrypted and you can remove a connection at any time.
How is my data protected?
All communication is encrypted in transit, each organization's data is isolated at the database level, two-factor authentication is supported and critical actions are logged. Your personal data is processed as described in the Privacy Policy and the KVKK Notice.
How can I have my data deleted?
You can remove platform connections in the dashboard, delete your organization on the Settings page or write to us. See the Data Deletion Instructions for step-by-step guidance.
How do I reach the support team?
Use the contact form or write to destek@adsenzo.com. We usually reply within one business day.
Didn't find your answer?
Our team is happy to answer your questions.